Thank you for choosing AgriBills. We aim to provide reliable billing, inventory, accounting, and business management solutions for businesses including rice mills, paddy traders, commission agents, and agricultural wholesalers.

This Refund Policy explains the terms applicable to payments and subscriptions made for AgriBills services.

1. Subscription Payments

AgriBills may offer its Services through paid subscription plans. By purchasing a subscription, you agree to the applicable pricing, subscription terms, and payment conditions displayed at the time of purchase.

Subscription payments are generally made in advance for the selected subscription period.

2. Refund Eligibility

Payments made for AgriBills subscriptions are generally non-refundable once the subscription has been activated, except where:

• A refund is required under applicable law.

• AgriBills determines that a refund is appropriate based on the circumstances.

• A duplicate payment has been made due to a technical or payment-processing error.

• A payment has been successfully charged but the corresponding subscription has not been activated due to an issue attributable to AgriBills.

• Any other refund is specifically approved by AgriBills.

Refund eligibility may be reviewed on a case-by-case basis.

3. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same subscription or that an incorrect amount has been charged due to a technical error, please contact our support team as soon as possible.

After verifying the transaction details, AgriBills may process an appropriate refund where the duplicate or incorrect payment is confirmed.

4. Cancellation of Subscription

You may request cancellation of your AgriBills subscription at any time, subject to the terms of your subscription plan.

Unless otherwise stated or required by applicable law, cancellation does not automatically entitle you to a refund for the unused portion of an already-paid subscription period.

Your access to the Services may continue until the end of the applicable paid subscription period, depending on your subscription terms.

5. Free Trials and Promotional Offers

If AgriBills provides a free trial, promotional period, discounted subscription, or special offer, separate terms may apply.

Any promotional offer may have specific eligibility requirements, validity periods, or refund conditions, which will be communicated at the time of the offer.

6. Service Issues

If you experience a technical problem that prevents you from accessing or using a significant part of the AgriBills Services, please contact our support team.

We will make reasonable efforts to investigate and resolve the issue.

Depending on the circumstances, AgriBills may provide an appropriate solution, which may include extending the subscription period or providing another reasonable remedy.

Technical issues that are caused by the user's device, internet connection, third-party services, browser, operating system, or other factors outside AgriBills' reasonable control may not qualify for a refund.

7. Refund Request Process

To request a refund or report a payment-related issue, please contact AgriBills with the following information:

• Name of the account holder

• Registered email address or mobile number

• Company or business name

• Transaction or payment reference number

• Date of payment

• Amount paid

• Reason for the refund request

Providing accurate transaction information will help us process your request more efficiently.

8. Refund Processing

If a refund is approved, the refund will generally be processed through the original payment method or through another appropriate method determined by AgriBills or its payment service provider.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

AgriBills is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions.

9. Third-Party Payment Services

Payments for AgriBills Services may be processed through third-party payment gateways or payment service providers.

Such providers may have their own terms and policies regarding payment processing, refunds, cancellations, and chargebacks.

Where applicable, you may also be required to comply with the terms and policies of the relevant payment service provider.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, we request that you contact AgriBills so that we can review and resolve the issue.

Unauthorised or fraudulent transactions should be reported to us immediately.

AgriBills reserves the right to investigate disputed transactions and take appropriate action in accordance with applicable law and payment-provider policies.

11. Changes to Subscription Plans

If you upgrade, downgrade, or change your subscription plan, the applicable payment adjustment, credit, or additional charge will be determined according to the terms of the relevant plan and the applicable billing system.

Changing a subscription plan does not automatically create a right to a refund unless specifically provided under the applicable subscription terms.

12. Non-Refundable Situations

Refunds may generally not be provided for:

• Change of mind after purchasing a subscription

• Failure to use the Services during the subscription period

• Failure to cancel a subscription before the next billing cycle

• Lack of use of particular features

• User's device, internet, browser, or software-related issues

• Incorrect information provided by the customer

• Suspension or termination resulting from violation of AgriBills' terms or policies

This section is subject to applicable consumer-protection and other legal requirements.

13. Policy Changes

AgriBills may update or modify this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage users to review this page periodically to remain informed about our current refund and cancellation terms.

14. Contact Us

For refund requests, payment issues, subscription cancellation, or other billing-related questions, please contact us:

AgriBills

Website: https://agribills.com/

Email: [Insert Official Email Address]

Phone: [Insert Contact Number]

Address: [Insert Registered Office Address]

Our support team will review refund requests based on the applicable subscription terms, transaction details, and relevant laws.

15. Acceptance of This Policy

By purchasing or using a paid AgriBills subscription, you acknowledge that you have read and understood this Refund Policy and agree to the terms applicable to your subscription, subject to your rights under applicable law.